Connect today
AI agent for Superchat
WhatsApp, Instagram, e-mail & SMS inbox
What an AI employee can do inside Superchat, and what it never does. Both columns come from the same code that runs the integration — the catalogue’s two columns, on a page of their own.
Category: Support & HelpdeskConnection: API key
What an AI employee can do in Superchat
Each line is an action the connector performs in Superchat, with the access you grant it.
- Read conversations & messages
- Answer a conversation (needs your approval)
- Send an approved WhatsApp template (needs your approval)
- Find & create contacts
- Add internal notes & labels, mark a conversation done
- Check whether a sent message was delivered
Where it stops
The limits, in the open.
- WhatsApp free text only inside the customer's 24-hour window — outside it, only an approved template that opens with the AI notice
- Instagram and Facebook: answers only, within 7 days of the customer's last message — never the first message
- No broadcasts, campaigns or contact lists — one conversation or person at a time
- Cannot create or edit templates, channels, inboxes, labels or custom attributes; no files or attachments
- Accepted is not delivered: delivery is read back from Superchat, never assumed
Can you connect it today?
Connect today
The client is live and the credentials are yours to paste or sign in with. Your team acts in it the moment it is connected.
How it works with Entumo
The same three steps as everywhere else — with Superchat as one of the tools your team acts in.
Choose the work to hand over
Tell Enti, your AI manager, the outcome you need. He recommends agents from the catalogue, ready for you to add to your team.
Let your team do the legwork
Connect the relevant tools and share your files or instructions. Enti coordinates the agents and keeps the work in one conversation.
Review the result
Get a draft, a file or a completed task. By default, sensitive actions pause for your approval, with the details in front of you.
More in Support & Helpdesk
Hand off the first task in Superchat.
Tell us the work you would give away in Superchat. We will say whether Entumo can do it today.
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